Is MOAB needed?
We see it on the street, see it on the news, read it in the paper; aggression and violence is a hazard in the workplace.
Alarm over lack of nurse safety [ABC]»
Conviction and fine for hospital guard [ABC]»
$150,000 fine follows nurse's assault [NSW Nurses Association]»
Queensland Nurses Angry over Safety [Livenews]»
When & where
MOAB courses schedule [INFO]
Cost
What is the cost of a MOAB training course? [INFO]
Q. & A.
Questions and answers about MOAB training [INFO]
Book a course
Please email the manager or call Australia-wide
1300 656 735
or manager direct on mobile 0417 189341
List of Clients
MOAB has had thousands of clients
[INFO]
Testimonials
Please review some testimonials from satisfied clients [INFO]
MOAB ® Management of Aggressive Behaviour Course Testimonials
These testimonials were provided to our United States partners.
Dear Mr. Fowler,
I recently completed all of the courses offered and taught by you, and, I have to say that they are the most comprehensive courses that I have ever attended. Having worked in Law Enforcement and supervisory assignments as well as being a certified field-training officer. I have to thank you for all of your help and assistance in teaching me the right way to train officers. I have attended many training programs throughout many years, and I learned more from your courses than I did in any of the others.
I want to extend my personal thanks for making my officers and myself better and more proficient in our day-to-day duties dealing with the public. It has kept my officer injuries at zero. I have had several incidents where all of the training learned has come into play and kept my staff safe and the perpetrators in handcuffs. It has opened our eyes to a completely new world of training. I wish all officers, from police to security would take these courses and see the benefit the training holds for all officers, to go home safe to their family's.
Again, thank you,
Carl Dougherty, Jr. CPSM
Public Safety Director
Santa Maria Town Center - Santa Maria, Ca
Mr. Fowler,
My name is James Lane and I am with a Corporate Security agency in Quincy, WA. I was discussing the benefits of the Management of Aggressive Behavior program with Liberty Lake Security Manager Jay Pitt the other day, and we discussed a specific incident where my MOAB training literally saved my life. He suggested sending on the information to you.
On August 9th, 2006, at approximately 0300 hours, I was working as the site security manager during the construction phase of our site. I was doing a routine patrol of the storage bins / storage yard when I came across two individuals who were snooping about, presumably looking for copper wire (high commodity for drug-users and addicts alike). I surprised them about as much as they surprised me, and one of them attacked me. I defended myself from the first individual and turned to face the other. The second individual pulled a 9mm handgun and told me to turn around, hands on my head, and get on my knees.
Trying not to provoke him, I did as I was told. He then placed the barrel of his gun to the back of my head. Immediately, my MOAB training suddenly kicked into gear. Attempting to de-escalate the situation verbally, I introduced myself. My training has taught me that if you can appear more human and personable to someone, they are less likely to do harm towards you. I told him that I was just recently married, and I told him her name as well. He yelled a profanity at me, but I continued. I asked him what his name was. If he was married. If he had kids. I told him to think about his kids and family if he went through with this. He hesitated a moment, and instead of pulling the trigger he simply struck me with the gun and the two men ran off.
To make a long story short, I spent two days in the hospital with a severe concussion. Police reports were made, but the suspects were never found.
I truly believe that it was my MOAB training, above all else, that saved my life that night. Most people in that situation can only think about the worst possible outcome. Some resort to tears, others resort to rage. My training allowed me to remain calm and cool, allowed me to breathe normally and it allowed me to think clearly. I hold the MOAB program, and my instructor Jay Pitt, in the highest regard and wish that all security professionals had the opportunity to experience this class.
I have since attempted to garner interest in my officers for the program (interest was high as of last November) and am currently awaiting client approval.
Thank you for your time in reading this. I could not recommend the Management of Aggressive Behavior program more.
Thanks,
James R. Lane
Site Lead Officer
Dave,
As contracted security manager serving a high tech and federally regulated telecom customer, with high access control requirements coupled with hands off policies, we sought a de-escalation discipline, that we could train our security staff with. The corporate work force dynamic has become more complex and our concern of mitigating risks of potential workplace violence becomes a top concern of our business. Coupled with the factor that the liability inherent in the use of weapons and applying subjective reasonable force, recognizing and managing workplace behavior becomes a critical business approach.
As a manager, becoming certified as an instructor in Management of Aggressive Behavior (MOAB®) provides me with a de-escalation competency option to certify, train and better equip my security staff with. Being able to provide our officers and customers with the means to identify and contain potential incidents was a perfect proactive solution, that fits our customer's business needs. Our staff's development through MOAB has provided new confidence in their ability to provide conflict resolution in an environment where resources can be limited and has benefited our ability to recognize concerning behavior and mitigate it.
Jay Pitt
Security Manager
Securitas @ Agilent
Dave,
I wanted to thank you for the incredible training opportunity you provided last week with the three day MOAB course. Although my attendance was for recertification I found the revised curriculum to be just as interesting and rewarding as my initial experience. The replacement of the use of force continuum with levels of resistance and control management is not only progressive but a highly desirable view of this most pertinent subject. I am pleased at the amount of work and updating that has occurred to ensure the MOAB program remains relevant and pertinent to today's work environment. The new option of teaching the MOAB Introduction with part 3 (defensive techniques) is the option I have by default been using and desired in the time stressed corporate world. Employees are starved for simple means of protecting themselves or loved ones from harm and Part 3 achieves this goal.
In the numerous security programs I have attended since 1979, (Marines, State Department and now Starbucks Coffee Company) I can honestly say that yours are within the top two. Your passion for training and the student interaction is superior and evident in all your actions. You display tremendous concern and care for all your students to ensure all have a positive training experience and successfully complete the program and yet remain humble in doing so, making everyone in the class regardless of past experience feel important and welcome. Your real world examples and poignant video clips reinforced your teaching points as well as reinforced the material with concrete examples that everyone could relate too.
Within the field of executive and dignitary protection I have not found any system better suited for close protection work. Since the goal of dignitary and executive protection is to avoid confrontations and if unable too, to cover and evacuate the principal, the system's foundation on recognition of problems is exactly what we do as protection specialists. In my experience being able to "read" people based upon the non verbal communication (body language) they emit, is the secret of the close protection work. MOAB's emphasis on personal space and reactionary distance, eye communications, and facial expressions, posture and gestures is exactly what the Secret Service or agents of the Diplomatic Security Service cue on when dealing with potential threat persons. The defensive skills taught in MOAB are simple, easily taught and understood. Their emphasis on gross motor skills makes them more likely to be used and employed in a stress or life threatening situation.
Both Doug and I were highly impressed with your teaching skills and when I teach, I will try to emulate your enthusiasm, attention to detail and your level of preparedness. Again thanks for all that you do and for the positive impact you have made through what I consider to be an invaluable personal security system and life changing program. Please do not hesitate to contact me if I can be of any assistance.
Take care and stay safe,
Steve Powers, Coffee Master
Key Partner Protection
Starbucks Coffee Company
Through reading the course content on the Web site, it appeared the MOAB training you offered was everything I wanted in a course. Ah, but one never knows, Web sites can be deceiving. Then I took the three-day course.
I was blown away by every facet of your training. For me, it thoroughly covered the bases in recognizing the red flags of aggressions (or lack thereof), reacting to them appropriately, and resolving whatever aggression I may be presented with, whether it be verbal aggression or an outright physical attack.
I have been to many trainings over the years, but yours was, by far, the best. What you taught me are highly effective techniques that anyone can learn, that were usable the minute I walked out the door. In addition, you made sure I understood the foundation and principle of each technique, so that I could practice efficiently and correctly, allowing me to become better and better as time goes by.
Maybe most important, and something I value maybe more than anything, was the graduated steps which I learned to face a potential threat; from using verbalization, desensitizing touch, hands on escort, to taking it to the ground, you always put the accent on de-escalation and using the minimal force needed to keep myself and the aggressor safe.
Your ability to deliver strategies and techniques is amazing, and you are obviously a natural teacher. Thank you for everything you have given me; meeting you, getting to know you, and being a part of this MOAB three-day course was an absolute pleasure.
Warm regards,
John A. Miglorie Volunteer
Victim Support Team (VST)
Seattle Police Department
Dave,
I am writing to thank you again for your Management of Aggressive Behavior Training Program.
As a forensic psychologist who works in both the correctional and healthcare arenas, I regularly encounter individuals who pose potential threats to me and to others as a result of their anxiety, mental illness or malicious intent. As a trained instructor of Rape Escape, a previous student of myriad safety programs, and a beginning student of Krav Maga, I have a basic familiarity with self-defense and safety programs.
No other program in my experience compares to MOAB for its practical support for dealing with aggressive and potentially aggressive individuals, and for its effectiveness in training practitioners to its philosophy and techniques.
MOAB's emphasis on deescalation and compassionate control of verbally and physically aggressive individuals has universal applicability. The MOAB methods of threat assessment, aggression prevention and force-appropriate intervention are applicable to a long continuum of professional sectors, ranging from retail establishments to schools and health care facilities to law enforcement.
Your training methodology is impressive for its efficacy in supporting individuals with varied levels of experience in safety techniques. I was personally impressed to watch fellow students from law enforcement as well as those with no exposure to safety efforts gain proficiency with MOAB's techniques.
I have no doubt that MOAB is actively contributing to the safety of its students, as well as to the safety of those with whom they live and work. Thanks to you and your colleagues for offering the MOAB program.
With gratitude,
Diana M. Concannon, Psy.D., PCI
"My staff and I have been using the MOAB program for the last three years. We have found it to be very helpful and much more effective than methods we have used in the past. I feel it is an excellent tool and it is used on a daily basis."
James Farrell
Director of Security
Alaska Regional Hospital - Anchorage, AK
To whom it may concern,
Recently I had the pleasure of being able to participate in the 3 day MOAB training course. My instructor was Mr. Dave Fowler, who in my 30 plus years in taking various courses made this course extremely interesting. Mr. Fowler demonstrated consistently for the entire course a high energy level and superior knowledge of the course materials. His ability with the training techniques made learning easy and fast for all of us. I do a lot of escorts from termed employees, which now I have the confidence to ensure that I am able to handle any situation that I may encounter.
I will be highly recommending this course for all I come in contact with. We will be instructing this class in the future and if we are able to be a tenth as good as Mr. Fowler then we will be successful. Once again, you are very fortunate to have an individual such as Mr. Fowler on your team. If any awards for Professionalism and Performance accomplishments were given out in your organization, many others and I would put Mr. Fowler on top of the list. Thanks again for instilling the self-confidence and knowledge this course was able to provide for me. Take care.
Dale Heatherly
Discover Physical Security Team Leader
Our Company has been looking for a course, such as MOAB for the past 5 plus years. A course, which teaches, first verbal de-escalation techniques, and then moves into managing physical confrontations. - The whole package. MOAB is perfect! It is exactly what we have been looking for. Although most of these techniques were not new and unfamiliar to us, we've never seen it put together into such a neatly wrapped and effective package such as this!
We have presented it to our corporate offices for implementation. We'll keep you posted, but we anticipate that this may go nationwide, especially with the growth rate of our company! Thank you Dave, the course was very informative and comprehensive. Your teaching technique was motivational and inspirational!
Barry R. Stanford, Security Manager
Gary T. Hamamoto, Security Manager
AEG Facilities / Events
"Staples Arena - Los Angeles"
First of all I would like to again thank you for a great seminar. The way you presented yourself and the material was both professional and non-threatening which got everyone involved. Your positive attitude and consistent praise for your students made even those who were a little unsure of themselves at the beginning, walk out of that room with a new level of confidence.
I've been in the corporate security business for 20 years and during that time I have attended numerous seminars and I would rank the MOAB training in my top two. Early next year I am sending my other three direct reports to attend the training. I have also spoken to several heads of security to highly recommend the MOAB training.
Respectfully,
Russ Moya Director,
Security Pfizer R&D,
La Jolla Labs
To MOAB Management,
I am writing this e-mail specifically about Dave Fowler. Over the course of the last twenty plus years I have attended many presentations and classes on self empowerment and defense. During that time, I served as a instructor in several areas within the US Army. Over my 21 year career in the Army and Army Reserve, as well as an instructor in the private sector, I am proud and pleased to inform you that Dave Fowler is the most passionate and professional instructor that I have had the pleasure to be associated with. His dedication to training myself and two of my colleagues was absolutely incredible.
In most cases, once you receive a training class you do not hear from that instructor ever again. Dave has been the complete opposite. Dave has continued to offer his support through phone calls and e-mails. Anytime I have had a question or needed help with anything, Dave has been there. I cannot tell you in words how highly regarded my colleagues and specifically myself hold Dave and his training standards. While in the Army, I had the pleasure to serve as a member of the Tomb of the Unknown Solider. While there, the standard that was set for us was perfection and attention to detail.
Without question, I can tell you that Dave Fowler would have not only meet that standard but would have surpassed it. Dave has been nothing less that outstanding from the time he came and gave us the instructor's class to the support he has shown to present day. Beyond a shadow of a doubt, Dave Fowler is a great credit not only to himself but to MOAB. I have spoken with several colleagues within the security management arena and have recommended MOAB and also told them that Dave Fowler makes the class a positive life altering experience.
With warmest regards,
Joseph McNeal
Training Manager
Allied-Barton Security Services
Alta Bates Summit Medical Center
I've been through a lot of training and few classes met the standard, integrity and quality you displayed in yours. I felt I walked away having earned not purchased proficiency which is an issue with many training companies. I plan on attending the MOAB® in Seattle as well as OCAT® when scheduling permits. Steve Powers Protection Team Leader, Starbucks Coffee Company
Dave; I have a tremendous respect for what you put into your courses and believe I left with far more than just a professional relationship. Leaving the "MOAB" course, I do feel empowered. It has opened so many doors and I feel there is so much more to learn as I begin to teach it. It has tremendous applicability to executive protection work and the corporate world. I've already practiced a few of the physical control techniques with one of my protection specialists to reinforce what I've learned. I hope to take OCAT in March or if you think you'll come to Seattle in April I will urge my boss to allow another specialist to attend as well.
Steve Powers
Protection Team Leader,
Starbucks Coffee Company
I just wanted to let you know that I feel fortunate to have gone through the training when I did. Last Friday I had a student swing a school chair at me. We were in a fairly enclosed room and I ended up having to take him to the ground. This was the first time in the 14 years of MAP Schooling that I had to lay hands on a student. Fortunately neither of us was hurt. I appreciate your professionalism and thoroughness in preparing us.
Bob Brandon
M.S. Program Administrator, MAP School, Spokane Mental Health
The MOAB® training was exceptional. The third day was mostly physical contact and extremely challenging both physically and mentally. It was a quality training that I would recommend to anyone, of any age, of any physical size and from any profession. The "main" concept was how to defuse a situation, but you were given skills to handle the situation, should it accelerate all the way to possible physical contact. The instructor (Dave Fowler) was exceptional. I could go on but I would sound like an advertisement. I look forward to sharing this information with all who are interested.
Judene E. Diehl
Spokane Regional Health District
What I received from the MOAB® course exceeded my expectations. I truly appreciated the focus made on avoiding physical confrontation. The communication drills were very helpful as they enabled me to understand how it feels to be spoken to in various manners, and what a difference eye contact, personal space and body language make. We really need to be aware of how our actions may help to diffuse an anxious situation, or how they can make it worse. The education regarding levels of anxiety and aggression was superb and the hands-on was terrific. Again the focus was on getting out of the confrontational situation, and many of the techniques were very simple. I gained a great deal from this course. There are elements I use every day at work. It is reasonable to expect that many of the people we deal with are experiencing anxiety.
Cathy Harris, RN
Sacred Heart Medical Center
I truly believe that MOAB® in many aspects is a way of life. Healthy/Confident and sure way of life. This class has opened my eyes to a newer, safer way of thinking and approaching people all together. I do believe that I will have a much more efficient and more confident security staff of over 200 after all have completed the MOAB® course. I truly believe in MOAB® and would highly recommend MOAB® training for any security outfit anywhere in the world.
Patrick Seifert
Training / Events & Night clubs Security Manager, Emerald Queen Casino, Tacoma WA
Former United States Marine Corps Security Forces
Former Corporate Security Trainer for the Planet Hollywood Corporation, Las Vegas, NV
Former Head of Security of the
Country Star American Music Grill, Las Vegas, NV
Dave, Since I have time to kill before my journey back to Canada, I wanted to write you an e-mail to express my gratitude for the opportunity to participate in the MOAB program. Your level of professionalism was incredible and so was your passion for the topic, not to mention the location. I am excited about changing people's lives!
Jackie Bayles
Vancouver Island Health Authority
Victoria, BC
Dave,
Thank you! Your class was amazing! Thank you for being such a great role model for me as well as others. You are one of if not the greatest instructors I have ever seen. I love your passion and excitement not only for the material but for us your students. It is nice to be truly cared about. So thank you for pouring your heart and soul into your training and us, it is greatly appreciated!
Jerry D. Abraham
Director of Operations
Worthington Corporation
I have been involved in the law enforcement and security business for many years and am considered one of the foremost experts in the area of healthcare security. I say this to set the stage in writing this testimonial for Dave Fowler as an instructor for MOAB. I had the opportunity to attend Dave's program and found him to be an excellent instructor. As an instructor myself, I carefully watched the other attendees and found that Dave kept them very interested in the entire program. He also took the time to make sure that each participant thoroughly understood the various phases of the training.
I am a strong proponent of MOAB as what I feel is the best training program of it's kind. I would also recommend Dave as one of the premier instructors in this discipline".
HSS 2004 President Elect
(International Association of Healthcare Safety & Security)
As the security manager for a large electric and water utility, I was faced with an ongoing problem of threats and assaults against our front line employees. Based on recommendations, we instituted the MOAB program and are very pleased with the results. Employees feel more confident in their ability to recognize anxious and aggressive behaviors and choose the right response to prevent the situation from escalating. We have seen a marked reduction in both criminal threats and assaults since instituting the MOAB program.
I had the good fortune to receive my MOAB Instructor training from Dave Fowler of Personal Safety Training Inc. His real life experiences and insights as well as his energy, enthusiasm and knowledge of martial arts make him an exceptionally well qualified instructor.
David S. Behar
Manager Security & Emergency Management
Snohomish County Public Utilities
Over the course of the last twenty years I have attended many classes on self-defense. I have also studied Martial Arts from the age of four. For the first time, after experiencing your class I can honestly say that I received training that is applicable in all aspects life. Unquestionably this was a life altering course. MOAB can be used by anyone from Law Enforcement Agents to Housewives. It not only teaches you the ability to be physically prepared it also mentally prepares you and develops you to handle aggressive behavior in a manner that is applicable in today's society. As an instructor, I truly am amazed of the results that I have seen in the Security Officers that I have trained. They have told me that they utilize the skills they learned in MOAB on a daily basis. MOAB Undoutebly is one of the most self empowering courses available and I highly recommend it!
Joseph McNeal
Training Manager
Allied Barton Security -
Alta Bates Summit Medical Center
We will be happy to answer any questions you have about our courses. Please email the manager@trainingschool.com.au or call Australia-wide 1300 656 735 or manager direct on mobile 0417 189341.